Saai2璽 by Splitting Colours Jewellery FAQs
Important: This FAQ serves as a summary of key features and questions around Saai2璽 by Splitting Colours Jewellery. If there is any inconsistency of content or understanding between this FAQ and the Terms and Conditions (https://splittingcolours.com/pages/saai2-terms-and-conditions), the Terms and Conditions shall always be the governing and prevailing version.
1. Q: What is Saai2璽 by Splitting Colours Jewellery?
A: Saai2璽 by Splitting Colours Jewellery Loyalty Programme (“Loyalty Programme”) is managed and operated by Splitting Colours Jewellery (“SCJ”, “we”, or “us”). The Loyalty Programme is governed by the terms and conditions set out herein (at https://splittingcolours.com/pages/saai2-terms-and-conditions, “Terms and Conditions”). The Terms and Conditions should be read carefully, particularly as they include limitations and exclusions of liability in favour of SCJ and Partnering Brands.
2. Q: How can I join Saai2璽?
A: To join Saai2璽, you can sign up through https://splittingcolours.com/pages/saai2璽 or visit any of their physical store locations for assistance on enrolment.
3. Q: What are the benefits of being a Saai2璽 member?
A: Saai2璽 members of different tiers may enjoy a range of benefits, including special discounts, milestone rewards, birthday rewards, and access to exclusive events and promotions.
4. Q: How are the Saai2璽 tiers structured?
A: Saai2璽 consists of four tiers: Watermelon, Indicolite, Rubellite, and Paraiba. Each tier offers different benefits based on spending requirements.
5. Q: What is the qualified spending requirement for each Saai2璽 tier?
A: The qualified spending requirements for each tier are as follows:
- Watermelon Tier: None
- Indicolite Tier: HKD 3,000
- Rubellite Tier: One-off HKD 20,000 or accumulated HKD 30,000
- Paraiba Tier: One-off HKD 50,000 or accumulated HKD 80,000
6. Q: What rewards do I receive for reaching milestones in Saai2璽?
A: Milestone rewards vary based on the tier you belong to. For example:
- Indicolite Tier: HKD 500 Online Gift Voucher on the Official Website
- Rubellite Tier: HKD 2,000 Online Gift Voucher on the Official Website
- Paraiba Tier: HKD 2,500 Online Gift Voucher on the Official Website
7. Q: Are there any discounts available for Saai2璽 members?
A: Yes, Saai2璽 members enjoy exclusive discounts. For example:
- Rubellite Tier: Year-round 5% off all regular-priced items
- Paraiba Tier: Year-round 8% off all regular-priced items
8. Q: Do Saai2璽 members receive special birthday rewards?
A: Yes, Saai2璽 members are eligible for special birthday rewards. For example:
- Rubellite Tier: One-off 8% off the entire shopping cart on the Official Website
- Paraiba Tier: One-off 12% off the entire shopping cart on the Official Website
9. Q: What exclusivity benefits do Saai2璽 members have?
A: Saai2璽 members, particularly in the Rubellite and Paraiba Tiers, enjoy exclusive access to events, promotions, and rewards offered by Splitting Colours Jewellery.
10. Q: How do I redeem my Saai2璽 rewards?
A: You can redeem your Saai2璽 rewards by visiting a Splitting Colours Jewellery store or using the Official Website. Specific redemption instructions will be provided for each reward.
11. Q: Do Saai2璽 rewards have an expiration date?
A: Yes, Saai2璽 rewards may have an expiration date. Please check the terms and conditions or the specific details provided with each reward for validity periods.
12. Q: Can I transfer my Saai2璽 membership or rewards to someone else?
A: Saai2璽 memberships and rewards are non-transferable and cannot be shared with or transferred to another individual.
13. Q: Can I combine Saai2璽 rewards with other promotions or discounts?
A: The availability of combining Saai2璽 rewards with other promotions or discounts may vary. Please check the terms and conditions or contact Splitting Colours Jewellery for specific details.
14. Q: How can I track my Saai2璽 membership status and rewards?
A: You can track your Saai2璽 membership status and rewards and points balance by logging into your account on the Splitting Colours Jewellery website or contacting their customer support.
15. Q: Can I upgrade my Saai2璽 tier?
A: Yes, you can upgrade your Saai2璽 tier by meeting the qualified spending requirements for the next tier. Once you meet the requirements, your tier will be automatically upgraded.
16. Q: Can I downgrade my Saai2璽 tier?
A: Saai2璽 tiers are based on your spending and cannot be downgraded. However, if you do not meet the spending requirements for a higher tier, you will remain in your current tier.
17. Q: How long does my Saai2璽 membership last?
A: Your Saai2璽 membership does not have an expiration date and remains valid as long as Splitting Colours Jewellery continues the loyalty program.
18. Q: Can I earn Saai2璽 rewards on discounted or promotional items?
A: Saai2璽 rewards are typically earned on regular-priced items. Discounted or promotional items may have different terms and may not be eligible for earning rewards.
19. Q: Can I earn Saai2璽 rewards for online purchases?
A: Yes, Saai2璽 members can earn rewards for online purchases made on the Splitting Colours Jewellery Official Website, subject to the terms and conditions of the loyalty program.
20. Q: How often are new Saai2璽 promotions and events introduced?
A: New Saai2璽 promotions and events are introduced periodically throughout the year. Stay updated by visiting the Splitting Colours Jewellery website or subscribing to their newsletter.
21. Q: Can I use my Saai2璽 rewards for in-store purchases?
A: Please check the specific terms and conditions of each reward.
22. Q: Can I earn Saai2璽 rewards on gift card purchases?
A: Saai2璽 rewards are generally not earned on gift card purchases. However, it's recommended to review the program's terms and conditions or contact Splitting Colours Jewellery for specific details.
23. Q: Can I earn Saai2璽 rewards on repairs or resizing services?
A: Saai2璽 rewards are typically not earned on repairs or resizing services. Rewards are generally applicable to eligible purchases of jewelry items.
24. Q: Can I apply Saai2璽 rewards towards the purchase of sale items?
A: The applicability of Saai2璽 rewards towards the purchase of sale items may vary. Refer to the terms and conditions or contact Splitting Colours Jewellery for specific details.
25. Q: Can I transfer my Saai2璽 rewards to a gift card?
A: Saai2璽 rewards are typically non-transferable and cannot be converted into gift cards. Please review the program's terms and conditions for specific details.
26. Q: Can I combine Saai2璽 rewards from multiple accounts?
A: Saai2璽 rewards are generally non-transferable and cannot be combined from multiple accounts. Rewards are awarded based on individual membership accounts.
27. Q: Can I share my Saai2璽 membership benefits with friends or family?
A: Saai2璽 membership benefits are intended for personal use and are non-transferable. They cannot be shared with friends or family members.
28. Q: Can I earn Saai2璽 rewards on international purchases?
A: Saai2璽 rewards are typically earned on eligible purchases made at participating Splitting Colours Jewellery locations. International purchases may be subject to specific terms and conditions.
29. Q: How can I contact customer support for Saai2璽?
A: For any inquiries or assistance regarding Saai2璽, you can reach out to email@example.com or visit any location of Splitting Colours Jewellery.